amjilli Frequently Asked Questions

amjilli requires a valid Philippine government-issued photo ID for KYC verification. Accepted documents include a Philippine Passport, UMID, Driver's License, SSS ID, PhilHealth ID, Voter's ID, or Postal ID. Upload a clear photo of both the front and back of your ID through your account dashboard. KYC is required before any withdrawal can be processed.

amjilli aims to complete KYC verification within 24 hours of document submission during regular business hours. During peak periods, it may take up to 48 hours. You will receive an SMS and email notification once your verification is approved. If additional documents are required, the amjilli support team will contact you directly.

No. amjilli strictly enforces a one-account-per-person policy. Registering multiple accounts — whether under the same name, a different name, or different contact details — is a violation of the Terms and Conditions. Any duplicate accounts found will be suspended and associated balances forfeited. If you've lost access to your original account, contact support to recover it.

On the amjilli login page, click "Forgot Password" and enter your registered Philippine mobile number or email address. You'll receive a reset link or OTP. Follow the instructions to set a new password. If you no longer have access to your registered mobile number or email, contact the amjilli support team via live chat to verify your identity and regain access.

To close your amjilli account, contact the support team via live chat or email [email protected] with your account closure request. Any remaining cash balance will be returned to your verified payment method after KYC confirmation. Account closures are typically processed within three to five business days. If you're closing due to gambling concerns, consider self-exclusion first — it's faster to activate.

Log in to amjilli, go to Deposit, and select GCash as your payment method. Enter the amount you want to deposit, confirm the transaction in your GCash app when prompted, and your amjilli balance updates instantly. GCash is the fastest and most popular deposit method for Filipino players on amjilli, with no additional processing fee charged by the platform.

The minimum deposit on amjilli varies by payment method. For GCash and PayMaya, the minimum is ₱100. For bank transfers via BPI, BDO, or Metrobank, the minimum is typically ₱500. For over-the-counter options like 7-Eleven and Cebuana Lhuillier, the minimum is ₱100. Current minimum amounts are always displayed in the deposit section of your amjilli account dashboard.

GCash withdrawals on amjilli are among the fastest in the Philippine online gaming market. Once your withdrawal request is approved — which typically takes under 10 minutes for verified accounts — funds are credited to your GCash wallet almost instantly, 24 hours a day including weekends and Philippine public holidays. Large withdrawals may require additional verification before processing.

The minimum withdrawal amount on amjilli is ₱200 for GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱500. These thresholds are displayed in the withdrawal section of your account at time of request. There is no maximum single withdrawal limit for standard verified members, though VIP tier members may have elevated limits available.

amjilli does not charge its own processing fee on standard deposits or withdrawals. However, third-party payment providers — particularly banks — may apply their own transaction fees on bank transfers, which are outside amjilli's control. GCash and PayMaya transactions are typically fee-free on the amjilli side. Always check the current fee disclosure in your account dashboard before confirming a transaction.

For compliance and fraud prevention reasons, amjilli's default policy is to return withdrawals via the same method used for the most recent qualifying deposit. If your original deposit method is no longer available, contact the support team before requesting a withdrawal so they can advise on the correct procedure and verify your alternative account ownership.

amjilli offers over 3,200 games including a large selection of slot titles from JILI Games, Pragmatic Play, PG Soft, Habanero, and other leading Asian and international providers. JILI slots are especially popular with Filipino players, with titles like Fortune Gems, Super Ace, and Golden Empire available on amjilli. Filter by provider, RTP, volatility, or theme directly from the Slot section.

amjilli only partners with game providers whose random number generators (RNGs) have been independently certified by accredited third-party testing laboratories. Certified RNGs produce genuinely random outcomes on every spin or hand — the results of previous rounds have zero influence on future ones. Each game's RTP and volatility rating are disclosed in the game info panel. Live dealer games use physical equipment, not simulated outcomes.

Yes. amjilli is fully optimised for mobile play through your smartphone browser — no app download required. The mobile web version of amjilli runs smoothly on both Android and iOS devices, including entry-level Philippine market phones. All game types are available on mobile: slots, live dealer, bingo, arcade, table games, and sports betting. Simply open amjilli.co in your browser and log in.

Yes. amjilli has an extensive live dealer lobby powered by providers including Evolution Gaming, Asia Gaming, and JILI Live. Available live dealer games include Live Baccarat, Live Roulette, Live Blackjack, Live Sic Bo, Live Dragon Tiger, and several game show titles. Live dealer rooms stream in real time from professional studios with Filipino and English-speaking dealers available during peak hours.

RTP stands for Return to Player — it's the percentage of total wagers that a slot game theoretically returns to players over a very large number of spins. A slot with 96% RTP returns ₱96 for every ₱100 wagered across millions of rounds. Higher RTP means better long-term odds for the player. amjilli displays the certified RTP for every slot in the game's information panel before you play.

amjilli offers a welcome bonus for new members on their first qualifying deposit. The bonus amount and match percentage are displayed on the current promotions page at time of registration — offers are updated regularly so the exact terms vary. All welcome bonuses are subject to wagering requirements, which specify how many times the bonus amount must be played through before it converts to withdrawable cash. Read the promotion terms before claiming.

A wagering requirement (sometimes called a rollover) specifies how many times you must wager the bonus amount before it becomes withdrawable. For example, a ₱500 bonus with a 30x wagering requirement means you must place ₱15,000 in eligible bets before the bonus converts to cash. amjilli states wagering requirements clearly in each promotion's terms. Not all games contribute equally — check contribution rates per game type.

Yes. amjilli has a VIP loyalty program with multiple tiers. As you play, you accumulate points that move you up the VIP ladder. Higher tiers unlock benefits including dedicated VIP account managers, higher withdrawal limits, exclusive bonus offers, faster KYC processing, and invitations to VIP events. Contact the VIP support team at [email protected] for details on current tier thresholds and benefits.

When you claim a deposit bonus on amjilli, the bonus credit is added to your account alongside your deposited cash. Typically, the bonus credit is held in a separate bonus wallet and released for wagering according to the promotion terms. Your real-money cash balance is available for withdrawal at any time (subject to KYC), while the bonus balance remains locked until wagering requirements are met.

If you request a withdrawal from your amjilli account before completing a bonus's wagering requirement, the active bonus credit and any associated pending winnings will typically be forfeited. Your real-money cash balance can be withdrawn freely at any time. To avoid losing bonus credit, either complete the wagering requirement first or check the specific promotion terms before withdrawing mid-rollover.

amjilli operates in compliance with applicable Philippine gaming regulations and serves the Philippines market. The platform adheres to PAGCOR's responsible gaming requirements, including the 21+ age restriction, KYC verification standards, and anti-money laundering obligations. amjilli's games are independently tested for fairness. For specific licensing inquiries, contact the amjilli support team at [email protected].

The minimum age to play on amjilli is 21 years old. This is a strict legal requirement under PAGCOR's Philippine gaming regulations — not just a platform policy. amjilli enforces the 21+ rule through mandatory KYC identity and age verification on all accounts. Any account found to belong to a person under 21 will be immediately suspended and any balance forfeited in accordance with applicable law.

Log in to your amjilli account, go to Settings, and select Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits, as well as loss limits for the same periods. Limit reductions take effect immediately. If you want to increase a limit, a mandatory 24-hour cooling-off period applies before the increase becomes active — a safeguard designed to prevent impulsive decisions.

To self-exclude from amjilli, go to Settings, then Responsible Gaming, and select Self-Exclusion. Choose your minimum exclusion period — 6 months, 1 year, 5 years, or indefinite — and confirm. Self-exclusion takes effect within 24 hours. Once applied, it cannot be reversed before the minimum period expires. If you need immediate account suspension, contact the support team via live chat — they can act within minutes.

If gambling is negatively affecting your life, amjilli's responsible gaming team is available 24/7 via live chat or at [email protected] — they can activate limits or self-exclusion immediately. For independent professional support, the National Center for Mental Health (NCMH) crisis hotline (1553) provides free mental health services to Filipinos. PAGCOR also maintains responsible gaming resources accessible through their official government channels.